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Checklist

Achieving CCPA/CPRA Compliance with Privacy Expert on Demand

Challenge

A technology firm with fewer than 25 employees and no internal privacy resource understood they were facing potential non-compliance with CCPA/CPRA. In a highly competitive space, they worried about the risk of damage to their reputation and loss of customer trust.

 

Without experience in evaluating data processing operations or planning for long-term compliance, they needed guidance to understand their obligations and build a privacy program that was appropriate for their market but also the small size of their organization.

Solution

A well-rounded and right-sized Privacy Expert on Demand engagement helped the Company successfully navigate CCPA/CPRA compliance at a pace that made sense:

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  • Regulatory Overview Workshop: We began with a workshop to educate the company on the CCPA/CPRA and global privacy trends. This session clarified:

    • What constitutes personal information under CCPA/CPRA.

    • The company's obligations to data subjects and regulators.

    • How to integrate privacy into everyday operations for ongoing compliance.

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  • Customized CCPA/CPRA Gap Assessment: A tailored assessment was conducted to evaluate the company's data processing operations, privacy notices, policies, and security measures. This assessment identified compliance gaps and prioritized areas for remediation.

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  • Findings Report & Remediation Roadmap: Based on the assessment, we delivered a detailed report including:

    • Regulatory Mapping Matrix for easy cross-reference of compliance requirements.

    • Remediation Roadmap outlining immediate "quick wins" and long-term actions to build a sustainable privacy program.

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  • Practical Recommendations: We advised the company on:

    • How to integrate core program requirements like the Data Inventory and PIAs into the company’s standard operating procedures for developing new offerings.

    • Building a DSAR workflow that identifies and interrogates applicable platforms for personal data, including a masking process to execute Right to Delete across databases.

    • Drafting a breach register and notification template that meets CCPA/CPRA and all state notification requirements.

Results

  • Privacy Expert on Demand: Working with the Company to prioritize the program into manageable implementation phases, we structured Privacy Expert on Demand to act as their Privacy Office, meeting their compliance objectives while staying within a restrictive budget.

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  • Improved Compliance Understanding: The company gained a clear understanding of CCPA/CPRA requirements and how to meet them.

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  • Actionable Roadmap: The Remediation Roadmap provided a clear, step-by-step plan for achieving compliance and for integrating Privacy by Design into standard operations.

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  • Enhanced Reputation and Trust: By proactively addressing data protection, the company strengthened its reputation and increased customer trust.

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